SHIPPING POLICY

Last updated: 29th May 2026

RENONA Early Years

Thank you for shopping with RENONA Early Years. We aim to process and dispatch all orders as quickly as possible.

Digital Products

Digital products, including downloadable resources, toolkits, templates, guides and training materials, are delivered electronically.

Once payment has been successfully processed, you will receive immediate access to your purchase via download or email.

No physical item will be shipped for digital purchases.

Physical Products

Physical products include printed resources, books, packs and any tangible items purchased through our website.

Processing Times

Orders are typically processed within 1–3 working days.

Orders placed on weekends or public holidays will be processed on the next working day.

During busy periods, processing times may be slightly longer.

Delivery Times

Estimated delivery times are:

• Standard UK Delivery: 3–5 working days
• Express UK Delivery (where available): 1–2 working days

Delivery times are estimates and cannot be guaranteed.

Shipping Charges

Shipping costs are calculated at checkout based on the size, weight and destination of your order.

Any applicable shipping charges will be displayed before payment is completed.

Incorrect Addresses

Customers are responsible for ensuring that delivery information is accurate at the time of ordering.

RENONA Early Years cannot be held responsible for delays or losses resulting from incorrect address details provided by the customer.

Lost or Delayed Deliveries

If your order has not arrived within 10 working days of dispatch, please contact us at:

Email: renonaearlyyears@gmail.com

We will work with the delivery provider to investigate the issue and provide an appropriate resolution where possible.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

• Your order number
• Photographs of the damaged item(s)
• Photographs of the packaging

We will review the issue and, where appropriate, arrange a replacement or refund.

International Shipping

International shipping may be available on selected products.

Customers are responsible for any customs duties, import taxes or local fees imposed by their country.

RENONA Early Years is not responsible for delays caused by customs clearance procedures.

Contact Us

For delivery enquiries, please contact:

RENONA Early Years

Email: renonaearlyyears@gmail.com

Website: renona.co.uk

RESOURCE • LEARN • GROW