Refund policy

RENONA EARLY YEARS

Refund & Cancellation Policy

Last updated: 29th May 2026

At RENONA Early Years, we are committed to providing high-quality resources, training and consultancy services. This policy explains your rights regarding cancellations, refunds and returns.

1. Digital Products

This includes downloadable resources, templates, toolkits, guides, e-books, digital training materials and any other digital content supplied electronically.

Under the Consumer Contracts Regulations 2013, consumers normally have a 14-day right to cancel digital purchases. However, this right is lost once the download or access to the digital content has begun.

By purchasing and downloading any RENONA Early Years digital product, you expressly consent to immediate access and acknowledge that your statutory right to cancel is waived.

Refunds for Digital Products

Refunds will not be provided where:

  • The product has been downloaded or accessed.

  • You no longer require the resource.

  • You purchased the resource by mistake.

  • You were unable to use the resource due to software, device or compatibility issues not caused by RENONA Early Years.

A refund may be offered if:

  • The file is corrupted or inaccessible and we are unable to provide a working replacement.

  • The product is materially different from its description.

2. Physical Products

This includes printed resources, books, packs and any physical goods sold by RENONA Early Years.

Consumer Cancellation Rights

If you are purchasing as a consumer, you have the right to cancel your order within 14 days of receiving your goods.

You then have a further 14 days to return the goods.

Conditions for Returns

Returned items must:

  • Be unused and in resalable condition.

  • Be returned in their original packaging where possible.

  • Not be damaged by the customer.

The customer is responsible for return postage costs unless the item is faulty, damaged or supplied incorrectly.

Faulty or Incorrect Items

If your item arrives damaged, defective or incorrect, please contact us within 14 days of receipt.

Where appropriate, we will:

  • Replace the item;

  • Repair the item; or

  • Provide a full refund, including standard delivery costs.

3. Consultancy Services

This includes audits, setting reviews, consultancy visits, mentoring, coaching, inspections support and advisory services.

Cancellation by the Client

Consultancy services may be cancelled:

  • More than 14 days before the scheduled service date: Full refund.

  • Between 7 and 14 days before the scheduled service date: 50% refund.

  • Less than 7 days before the scheduled service date: No refund.

Completed Services

Once consultancy work has commenced or been delivered, no refund will be provided.

This includes:

  • Consultancy visits.

  • Virtual consultancy sessions.

  • Written reports.

  • Action plans.

  • Audit feedback.

  • Advisory support.

4. Training Courses and Events

This includes online training, webinars, workshops and in-person events.

Cancellation by the Customer

  • More than 14 days before the event: Full refund.

  • Between 7 and 14 days before the event: 50% refund.

  • Less than 7 days before the event: No refund.

You may request that your booking be transferred to another individual where reasonable and agreed in advance.

Cancellation by RENONA Early Years

If we cancel a training course or event, you will be offered either:

  • A full refund; or

  • A transfer to an alternative date.

RENONA Early Years shall not be liable for any travel, accommodation or other associated costs incurred.

5. Business Customers

Where products or services are purchased by a business, nursery, school, organisation or childminding setting, statutory consumer cancellation rights do not apply.

Any refunds, cancellations or credits for business purchases are at the discretion of RENONA Early Years unless otherwise agreed in writing.

6. How to Request a Refund

To request a refund or discuss a return, please contact:

RENONA Early Years

Email: renonaearlyyears@gmail.com

Please include:

  • Your name

  • Order number

  • Date of purchase

  • Details of the issue

We aim to respond within 5 working days.

7. Your Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.